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Support

Support

Email [email protected]. Include the product, the store or site name, and what you expected to happen.

Nurse call and Vision

Sites are supported through their accredited partner under the site's service agreement (level 1). Partners escalate to Southerly engineering (levels 2–3) with committed response times set out in the partner agreement. If you are a hospital or facility and don't know your partner, email support and we'll connect you.

Security issues

Report vulnerabilities to [email protected]. We acknowledge within two business days and don't take action against good-faith research.